Orders are shipped by U.S. Postal Service. Please allow 3-4 weeks for delivery -– although we are confident you'll get your Columbia House products even sooner.
When you become a member, you'll be able to refer to your Account Information on our members-only site to check the status of all your orders.
Copyright © 2010 Direct Brands, Inc. All rights reserved.
Membership Agreement
Like what you've seen so far?
It's just a preview of what's in store for you! Join us today and start saving big on all of today's hottest movies. Read below for the details.
A Great Deal
Get 2 of your favorite TV shows for $9.95 each, with membership and applicable taxes. You will be charged once your membership is approved. Shipping is FREE on your introductory order!
Easy Membership
Just buy 2 more TV or movie titles in the next year at regular Club prices (currently as low as $19.95, plus shipping and processing). You may cancel anytime thereafter. Membership means you're eligible for private Club offerings and special sales!
Big Selection
As a member, you will receive our Club mailing about every three weeks (up to 21 times a year) announcing the Director's Selection, the hottest title of the month and promoting a special offer. If you want the Director's Selection, do nothing-it will be shipped to you automatically. If you do not want to receive the Director's Selection, simply check the appropriate box on the Order Card and mail it back to us so we receive it by the date specified. You will always have at least 10 days to decide. If you have less time and receive an unwanted Director's Selection, simply return it at our expense and we will credit your account. You can also respond by phone or online at our website. There is not a more convenient way to buy DVDs.
Risk-Free Offer
We'll send your Membership Agreement along with your introductory TV shows on DVD. After you receive all of your introductory DVDs, review the Membership Agreement for 10 days. If you are not completely satisfied-for any reason-return the unopened DVDs at our expense with no further obligation. Any payment will be credited/refunded.
Join Today
Join now and start enjoying the benefits of Club membership!
Offer limited to customers of the contiguous United States and may be withdrawn at any time. Residents of Alaska, Hawaii, Puerto Rico, U.S. territories, APO and FPO addresses, please write or e-mail us for a separate offer. Applicable tax added to all orders. All applications are subject to review. Columbia House reserves the right to request additional information, reject any application, or cancel any membership.
Your privacy is very important to Direct Brands. This privacy policy spells out Columbia House's commitment to respecting the privacy of the members of the Columbia House Clubs and visitors to our Club website. We reserve the right to change this policy, which we'll do through Club mailings or online posting. Whether you enroll online, offline or just visiting, we are very careful with what we do with your information. Collection of information is usually grouped into two categories: personal, which is information identifiable to a specific member, and aggregate, which is general demographic information that does not identify any individual member. Personal information may include your name, email address, mailing address, credit card information and phone number. We may also collect certain demographic information such as your genre preferences, age, gender, geographical location, language, time zone, income and education (some of the information we ask for may be optional). Columbia House may use or disclose aggregate information for any purpose.
We will not disclose your personally identifiable information to third parties for their marketing purposes without your consent.
How we use our members' personal information:
Club Offers and Special Promotions
Columbia House first uses your personal information to process and review your application for enrollment. We will use the information you provide to keep you informed of application and order status. If your application is not completed, if we require additional information or if we want to provide you with alternative offers, we may contact you based on what you already have provided. Once you have joined, we use your information to process your orders and personalize Columbia House mailings and the columbiahouse.com website based on your interests, including making you aware of special offers, newsletters and commercial offerings that may be of interest. Columbia House mostly does this by the periodic mailings sent to your postal address or to your email address. As a Club member you agreed to receive these mailings, and it is how your membership works. However, you do have the right to opt out of some of our emails by visiting the Email Preferences area of this website. Our Director's Selection and Reminder emails are part of being a member of our Club, and you may not opt out of receiving them. In order to provide services that better meet your needs, we also may supplement the information that you provide to us with other information that we receive from third parties.
We maintain a list of member-provided email addresses for the purpose of sending order confirmations and status reports, reminders, promotional information about Club news, products and special offers. If you provide us with your email address through our website, by phone or by mail, you will receive our free electronic newsletters. All Club members also have the option of signing up for this and other Club newsletters. If you wish to have your name removed from our promotional email list, or if you want to sign up for additional Club newsletters, please visit the Email Preferences section of the My Account area of our site. If you change your mind about receiving email or a particular newsletter, simply go back to edit your preferences. We also provide email opt-out information in our emails. We also may call you with special offers, for example, to join one of our other Clubs. If you do not wish to receive such phone calls please write to us, including any and all Club account numbers you have, at: Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601, or give us a call at the number provided in your Membership Agreement.
We never sell or rent your name and email address to other online marketers of products or services without your consent. However, Columbia House may send email communications to members on behalf of these outside parties. If you do not want your name, address, email address or other personal information to be used for such purposes, please visit the Email Preferences section of the Account Info area of our site. If you change your mind, simply go back to edit your preferences. We also provide email opt-out information in our emails.
Sweepstakes
In our periodic mailings to our members, whether by email or postal mail, we may include sweepstakes and contest entry opportunities. While we believe these are exciting opportunities to win great prizes without any further obligation on your part, we also understand that you may not want to hear about all the details. If you do not want to receive details about sweepstakes or contests by email (you will still get sweepstakes by postal mail), please email us from the email address you want excluded at dvdnosweeps@columbiahouse.com. This is only for our members to opt out of sweepstakes email. Members who wish to opt out of receiving sweepstakes entry opportunities via postal mail (you will still get sweepstakes email) should write to us, and include any and all Club account numbers you have, at: Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601. Please contact us via both methods to opt out of receiving sweepstakes offers through both email and postal mail. For both our members and visitors, we may use information you provide us when registering for these sweepstakes to administer prize awards, or to make offers about our services. Please check the official rules for each sweepstakes for more privacy information.
Other uses of your information
In the daily course of business, we may use your information to assist you if you have questions or problems, or to perform normal business operations, such as billing, collection and accounting. If you provide personal information in an application that is eventually rejected, we retain that information in case you apply again.
Columbia House uses industry-standard procedures and safeguards designed to protect the privacy of all personal information. All Columbia House employees with access to personal information are required to follow specific practices concerning its proper handling. Our vendors and their employees who may need access to member information, such as customer service and fulfillment vendors, are held to strict confidentiality requirements. At times we may retain third parties to analyze data we collect on our Club and website, and to administer the services provided (such as shipping, web hosting, etc.), solely to help us provide and improve our products, services and websites. These suppliers and other third parties are not authorized by us to use your personal information in any other way. We may have to use personal information to investigate complaints and protect Columbia House and its members, in compliance with the law, your Membership Agreements and Columbia House policies. Columbia House may release your information if required to do so by law, including inquiries that are subject to a subpoena, court order or warrant or to cooperate with or participate in legal investigations, enforce our user agreements or protect the rights, property or safety of Columbia House or other persons or entities.
Our online technology
Columbia House uses industry-standard technologies to make our website a safe and secure environment for making purchases online. When you make a purchase or join our Club using your credit card, the transactional information, including your credit card number, is stored on our server for archival purposes only. That information is encoded with 128-bit encryption. Your credit card information is encrypted and protected during transmission using Secure Sockets Layering ("SSL") technology. We use this SSL technology to help prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites. For your shopping convenience, once you have entered your member ID and password and you check out, the site displays the last four digits of your credit card number so you always know which card you used. We also offer SSL encryption on new member applications. Please be careful whenever sending personal information to us via the "Contact Us" feature on this website or by email. For example, do not send us your account password or credit card information via these methods, as they may not be a secure means of transferring information.
In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
When you visit this site, we may collect technical information that does not, by itself, identify a specific individual. This information may include, for example, the address ("URL") of the website that you came from before visiting this site, which pages you visit on this site, which computer platform, monitor, web browser and related software and settings you used to view this site and any search terms you have entered on this site or a referral site. This technical data is aggregated and used to measure and improve the effectiveness of this site. We may collect your IP (Internet Protocol) address and/or domain name to help diagnose problems with our server, administer our site, see where our site traffic is coming from and identify our users. We may also collect other information via this site, such as site usage activity and preferences, also known as demographic or profile data. We may combine these types of technical data with your personal information. We may conduct some or all of these activities through our third party service providers who provide these services on our behalf.
Our website uses "cookies" and similar means to gather information. A cookie is a small text file that is placed on your hard disk by a Web page server if permitted by your browser settings. Cookies are uniquely assigned to you. Cookies are also used to recognize members' preferences, store session information (such as items that consumers add to their shopping cart), and past activity at our site in order to provide better service, easier access when members return to our site, and to enable delivery of offers which may be of interest to you. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit. The use of cookies is an industry standard-you'll find them almost everywhere on the Internet. Once we know it's you, we can customize your online visit. We can show you hot new releases based on your preferences, alert you to new website features or tell you about your Director's Selection. We may also evaluate our content and services and tailor our website, for members and visitors, based on other information we collect such as pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. We may also use pixel tags in emails that we send to you. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above. Cookies and/or pixel tags may be placed by our third party service providers, who provide these services on our behalf.
Naturally, we also pay attention to what you buy, we keep track of your shopping, purchases, traffic patterns, the pages you visit, and related site usage inside our website. This helps us to understand your entertainment preferences more fully and to present you with better recommendations, more relevant offers, important news about movies and other announcements we think may interest you. We may conduct some or all of these activities through our third party service providers who provide these services on our behalf. If a member enters our pages from the site of one of our partners, our system will recognize the path the visitor has taken. Columbia House advertises on such partners' sites or we've entered into a promotional partnership with them. We track the number of visitors to see the success of our online marketing or promotional campaign. These partners will not know your personal information, unless you are notified in advance, if you have given it to them separately or consented to give it to them through us. In cases where such partners have access to your information, we contractually bind them to keep your information confidential or to handle it in accordance with their posted privacy statements.
We also use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure and enhance advertising effectiveness. Any information that these third parties collect via cookies and pixel tags is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or email message). We encourage you to read these businesses' privacy policies if you should have any concerns about how they will care for your personal information. If you would like more information about this practice and your choices, click here: http://www.networkadvertising.org/optout_nonppii.asp.
Access to Your Membership Information
For members who have registered online, please visit the "My Account" section at the Columbia House website. If you're not an online member, if you wish to change information offline, or if there are circumstances in which you wish to have your spouse, relative, or other trusted friend have access to your information, please write to us at Columbia House, P.O Box 91601, Rantoul, IL 61866-8601, or give us a call at the number provided in your Membership Agreement.
What if you're not a Club member, but you've heard from Columbia House?
If you're not a member but you've been contacted by Columbia House, we may have received your information in a few different ways. First, another member may have referred you under our "Tell A Friend" or "Sign Up A Friend" programs. For the online program, members will give us your name and email address in order for them to customize an invitation for you to join one our Clubs. You also may receive similarly customized email reminders from your friend about this invitation. If your friend has submitted your information offline, you will hear from us offline as well. Either way, if you apply for membership, your information will be used in accordance with the rest of this privacy policy. If you choose not to apply online, your email address will not be retained. Similarly, a member may have shipped a gift or other merchandise to you through us and provided your personal information for that purpose. You may have received an offer from us, whether through postal mail, by phone or by email. If you were a prior member of a Direct Brands Club, we may have invited you back. (We may also invite you to join another one of our Clubs if you're already a member of another Club. Please read above for how we handle that information.) Direct Brands may also have received your information from one of our partners or from the mailing, opt-in emailing, or phone lists of a reputable company. Unless we are using an opt-in only list in our marketing efforts, Columbia House will screen our lists with the Direct Marketing Association ("DMA") preference lists before we send such offers. Direct Brands is a proud member of the DMA.
If our Company Changes
Please note that because a customer information database is customarily considered a business asset, BMG Columbia House shall have the right to transfer it in a merger, sale of some or all of its company, consolidation, change in control, reorganization, liquidation or in an action for bankruptcy. In the event all or part of our company is sold or dissolved, we will transfer information we have about you to one or more third parties with a requirement that such third parties treat your personal information substantially in accordance with our privacy policy as it exists at the time of the transfer. If we close down one of our services or shut down a website, we will keep your information secure and will only use it, again, in accordance with the terms of our then current privacy policy.
We may update our Privacy Policy from time to time. We will notify you of such updates by posting the updated policy on this site, and, depending on the nature of the change, we may also notify you by email. Please check back here occasionally. You will always find the latest version posted here.
If you still have questions
Please contact Customer Service by writing to Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601, calling the phone number provided in your Membership Agreement or visiting the Customer Service area of our website.
Date of Last Update to Privacy Policy: January 03, 2010
TERMS OF USE
This website, located at columbiahouse.com (the "Site"), is operated by Columbia House TV Club, which is owned by Direct Brands, Inc. (referred to collectively herein, along with its affiliates, as "Columbia House" or "we" or "us" or "our").
Columbia House maintains the Site for your personal entertainment, information, education and communication. You may only download material displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material. It is strictly prohibited to modify, transmit, distribute, reuse, re-post, "frame" or use the content of the Site for public or commercial purposes including the text, images, audio and/or video without our written permission. IT IS STRICTLY PROHIBITED TO DOWNLOAD THE IMAGES OF THE PRODUCTS FOR SALE WITHIN THIS SITE.
TRADEMARKS
The trademarks, logos and service marks (the "Trademarks") displayed on the Site, unless otherwise specified, are either our registered and unregistered trademarks or used under license. Nothing contained in the Site should be construed as granting by implication or otherwise, any license or right to use any Trademark displayed in the Site without our written permission or the written permission of any third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited. You are hereby also advised that Columbia House will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
OWNERSHIP
Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided for in these Terms of Use or in the text of the Site without the express permission of Columbia House which neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned or affiliated with Columbia House.
INTELLECTUAL PROPERTY, PRIVACY and PUBLICITY
Images of people or places displayed in this Site are either the property of, or used with permission by Columbia House. The use of these images by you, or anyone authorized by you, IS PROHIBITED unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the Site or you secure the necessary permission from the rights holder. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
CONFIDENTIALITY
Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Columbia House or its affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Columbia House is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. We reserve the right to remove any content posted at any time at our sole discretion. Columbia House will fully cooperate with any law enforcement authorities or court order requesting or directing Columbia House to disclose the identity of anyone posting such information or materials.
DIGITAL MILLENNIUM COPYRIGHT ACT (PUBLIC LAW 105-304) WEBSITE POLICY AND PROCEDURES FOR COMPLIANCE
In accordance with the Digital Millennium Copyright Act, this Site has adopted a policy toward copyright infringement on its TV club website. In furtherance of this policy, this Site will block access to and/or remove any material that it believes in good faith to be copyrighted material that has been illegally copied and submitted to our Site. This policy shall cover all aspects of the Site, including but not limited to chats, images, graphics, reviews, and all member-generated content posted on any portion of our Site.
PROCEDURE FOR REPORTING COPYRIGHT INFRINGEMENTS:
First, Submit a formal Notice of Copyright Infringement containing the following information:
Next, send the Notice of Copyright Infringement to this site's Designated Copyright Infringement Agent:
Columbia House TV Club
1 Penn Plaza
250 W. 34th Street, 5th Floor
New York, NY 10019
Attn: Legal & Business Affairs
Fax (212) 930-4755
Or via email to: tvclub_customer_service@columbiahouse.com
Within a reasonable time after this information is received, the following action will be taken:
The infringing user may respond with a counter notice which may include a signed statement, made under penalty of perjury, that the user has a good faith belief that the removal or disablement was a result of a mistake or misidentification. A complete listing of the infringing user's contact information and consent to jurisdiction in Federal Court in the infringing user's district must also be included, along with a statement that the infringing user will accept service of process from the original complainant. If such counter notice is received by the site's Designated Copyright Agent, a copy of the counter notice will be sent to the original complainant. The user's material and access will be restored in 10 to 14 days unless the Designated Copyright Agent is informed that a lawsuit has been filed over the infringing material.
MEMBERS ONLY PRODUCTS
Some product offerings are not eligible for Introductory Offers and may only be purchased once you become a member.
ACCURACY
While Columbia House uses reasonable efforts to include accurate and up-to-date information on the Site, Columbia House makes no warranties or representations as to its accuracy nor does Columbia House assume any liability or responsibility for any errors in the content of the Site.
DAMAGES AND WARRANTIES
Your use of and browsing in the Site are at your own risk. Neither Columbia House nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to or use of the Site. Without limitation, everything on the Site is provided to you "AS IS" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
VIRUS
Columbia House also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in, the Site or your downloading of any materials, data, text, images, video or audio from the Site.
LINKS
Columbia House has not reviewed all of the sites linked to the Site, is not responsible for the content of any off-Site pages or any other sites linked to the Site. Your linking to any other off-Site pages or other sites is at your own risk and the fact that there is a link to Columbia House site should not be construed as an endorsement of either the linked Site's content or sponsors.
TRADING WITH ENEMIES
Software from this Site is further subject to United States Export Controls. No software from this Site may be downloaded or exported 1) into (or to a national or resident of) Cuba, Iran, Iraq, Libya, North Korea, Syria or any other country to which the United States has embargoed goods; or 2) anyone on the United Stated Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
REVISIONS
Columbia House may at any time revise the terms and conditions herein by updating these Terms of Use. You are bound by any such revisions and should therefore periodically visit this page to review the then-current terms and conditions.
The policy as stated herein is effective as of January 03, 2010.
